What is BPM
Business process management (BPM) is a systematic and structured management approach that is aimed at improving the quality of products and services in order to meet the changing wants and needs of customers. BPM is also sometimes used to refer to the set of tools, ideas, and techniques that are applied to manage business processes. BPM involves continuous analysis, improvement, and quality control activities that seek to make business processes more efficient, effective, innovative, and capable of adapting to the highly dynamic business environment.

Taking the First Step
It is focused on managing and coordinating a variety of organisational tasks and activities that are conducted for the purpose of accomplishing organisational goals. Generally, BPM is focused on the automation of mechanistic and human-driven business processes. This refers to the set of activities by which human and machine interaction takes place to complete a desired task and goal.