Improving Retail Store Service

It is true that most of the retail companies fully understand the importance of customer service, especially those established during the era when “customers were always right.” Nevertheless, service levels in the retailing industry have a lot to improve, as do other economic sectors. Boardroom meetings continue to get spiced up with topics [...]

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Understanding BPM

Understanding BPM

One of the two major roadblocks to successful adoption and implementation of business process management (BPM) is the lack of understanding about this new management approach. In most cases, organisations are in a hurry to implement their own BPM systems without really knowing what it entails for the business, employees, and customers.Adopting BPM without [...]

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